Why we are contacting you

We have been informed that a claim may have already been submitted (either by you directly or through another representative) for some or all your motor finance agreements.

You will find a copy of your Client Care Pack (and Scope of Services if applicable), which outlines the specific claims we have been instructed to manage on your behalf, attached to your initial email received from us.

What this means for your claim(s)

It is important we resolve this issue as soon as possible. Running duplicate claims through different representatives often results in:

  • Unnecessary delays in processing your claims

  • Confusion for the defendant regarding who represents you

  • Additional paperwork and information requests from the defendant

  • Potential cancellation fees from other representatives

We recommend reviewing your terms with any other firms you’ve previously spoken with, so you are fully aware of any potential cancellation fees or commitments.

What are my options?

Please review the options below and reply to our text confirming how you would like to proceed:

  • Option 1 – Continue with My Car Loan Claims:

If you would like MCLC to continue acting on your behalf in respect of the claims listed in the Scope of Services, please reply with:

"I wish you to proceed” or “Option 1”

(Once we receive your confirmation, we will provide guidance on the next steps require)

  • Option 2 – Proceed with a different representative:

If you no longer wish MCLC to act on your claims, please reply with:

"I do not wish you to act for me” or “Option 2”

(We will then close our file accordingly, and we will not charge you a cancellation fee)

Important information about representation

In some instances, depending on where your claim(s) currently stand, we may need to end our representation as it may not be in your best interest to continue. This includes situations such as:

  • The Financial Ombudsman Service is investigating the claim(s).

  • Court proceedings have already been issued in relation to the claim(s).

  • The defendant has already issued its final response or decision on the claim(s).

Please note that this list isn't exhaustive, and there may be other situations where we are unable to assist. If any of the above (or similar) apply to your claim(s), please let us know in your response so we can review your file and guide you on the next steps.

If a claim has already been closed by MCLC, our representation for that specific claim cannot be reinstated.

Need any help?

If you have any questions or require assistance, please feel free to contact us:

Kind regards,

My Car Loan Claims